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Account & Registration
Opening a new account on l189 is quick and straightforward.
On the registration page enter your mobile number or email address, create a strong password, and fill in the required personal details. After registration, an OTP will be sent to your number — verify it and your account will be active. The whole process takes just 2–3 minutes.
No. Under l189's policy, only one account can be created per mobile number or email address. Attempting to open multiple accounts may result in all of them being suspended and any accumulated balance being forfeited. Please stick to a single account for fair and responsible gaming.
On the login page Click the "Forgot your password?" link. Enter your registered mobile number or email address and a reset link will be sent to you. Click the link to set a new password. The link is typically valid for 15 minutes.
After logging in, you can update your name, email, and phone number from "Profile Settings". However, changes to information linked to your National ID will require assistance from our support team. For any issues,
at the Help Center contact us.
Yes.
Responsible Gaming As part of its policy, l189 allows you to temporarily deactivate your account. You can self-lock your account for a set period (1 day to 6 months). For assistance with this,
at the Help Center contact us.
Deposits & Withdrawals
l189 supports deposits via Mobile Pay, Nagad, Rocket, Upay, and direct bank transfer. Deposits through mobile banking are typically credited to your account instantly. To learn more about all available payment methods,
Payment Page here.
The minimum deposit at l189 is ৳500 and the minimum withdrawal is ৳1,000. Maximum deposit and withdrawal limits depend on your chosen payment method and account level. For more details,
Financial Transactions Page here.
Withdrawals to Mobile Pay, Nagad, and Rocket are typically processed within 15–30 minutes. Bank transfers may take 1–3 business days. Providing accurate details and having a verified account ensures your withdrawal is completed as quickly as possible.
First, confirm the transaction in your payment app and save the transaction ID. Refresh the page and check again. If your balance hasn't updated within 30 minutes, contact us with your transaction ID
at the Help Center Contact us — our team will get you sorted quickly.
l189 generally does not charge any extra fees on deposits. For withdrawals, a small processing fee may apply in certain cases. We recommend reviewing the terms of your chosen payment method before making any transaction.
Bonuses & Promotions
New members at l189 are eligible for a welcome bonus on their first deposit. The bonus amount may vary from time to time. To see the latest offer,
Latest Promotions Page visit us and collect your bonus code before you register.
A wagering requirement means you need to place a certain amount in bets before you can withdraw bonus funds. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to wager ৳10,000. The specific terms for each bonus
on the Terms & Conditions page are listed in detail.
Placing a set amount of bets each day on l189 earns you cashback. The cashback rate depends on your loyalty level. Cashback is automatically credited to your account at midnight every day. For current cashback offers,
on the Promotions page here.
You can enter a bonus code during registration or when making your first deposit. Look for the "Promo Code" or "Bonus Code" field in the deposit form and enter the code there. Once the deposit is completed, the code can no longer be applied, so have it ready beforehand.
Games & Betting
l189 offers slots, Live Casino (roulette, baccarat, blackjack), poker, table games, and Sports Betting (cricket, football, tennis, badminton). To see the platform's full game lineup,
Platform Page visit here.
Yes. l189's Live Casino lets you play with trained dealers in real time via live video streaming. Dealers deal cards live from a studio or casino floor, and you can also interact with them through live chat.
For cricket at l189, you'll find 100+ markets including Match Winner, Top Batter, Man of the Match, and Over/Under Runs. Football, tennis, badminton, and other sports also offer both pre-match and live in-play betting.
If your connection drops, l189's servers automatically save your bet data. Once you reconnect, you'll be able to see the game result and any winnings will be credited to your balance. If you have any concerns,
at the Help Center let us know.
Security & Verification
Yes. l189 uses 256-bit SSL encryption to keep all personal information secure. Your name, mobile number, and banking details are never shared with any third party. For more information, please refer to our
Privacy Policy read here.
KYC (Know Your Customer) verification is required to prevent financial fraud and protect your account. Simply upload a clear photo of your National ID (NID) or passport to complete the process. Verification is typically approved within 24–48 hours.
Go to the "Security" section in your account settings and enable two-step verification. Each time you log in, a OTP will be sent to your registered mobile number. With this enabled, it becomes significantly harder for anyone to access your account from an unrecognized device.
If you notice any unrecognized transactions or login activity on your account, change your password immediately and contact
at the Help Center let us know. Our security team is active 24/7 and will resolve the issue as quickly as possible.
App & Technical
The official l189 app is available exclusively on our
Download Page Download it from our official site. The app is available for both Android and iOS. Downloading the app from any third-party site can be risky.
To install an APK on Android, first go to your phone's Settings > Security > Allow installation from unknown sources and enable it. Then open the downloaded APK file and tap Install. For your security, it's a good idea to turn that setting back off once installation is complete.
Start by fully closing the app and reopening it. Check your internet connection — try switching from Wi-Fi to mobile data or vice versa. Clear the app cache and make sure you have the latest update installed. If the issue persists,
at the Help Center let us know.
Yes. l189 is fully mobile-responsive. Even without the app, you can access everything by visiting l189.biz on Chrome, Firefox, or any modern browser. That said, we recommend using our dedicated app for the best experience.
About the l189 FAQ
L189 has established itself as one of Bangladesh's most popular online gaming platforms. Thousands of members log in to l189 every day, and naturally, questions come up. This FAQ page was created to answer those common questions — clearly and in plain language.
From opening an account on l189 to making your first deposit, claiming bonuses, playing games, and withdrawing funds — new users often have questions at every step. We want you to enjoy your gaming experience without any hassle, which is why this FAQ section is updated regularly.
If you can't find the answer to your question in this FAQ, please reach out directly to our
at the Help Center Contact us. Our support team is available 24 hours a day, 7 days a week.
L189 is committed to a transparent and fair gaming environment. All games on our platform meet international standards and are powered by RNG (Random Number Generator) technology. Through our partnerships with licensed game providers, we ensure every game is completely unbiased.
For payments, l189 supports Bangladesh's most widely used mobile banking services. Depositing and withdrawing via Mobile Pay, Nagad, and Rocket is fast and easy. Industry-standard encryption technology is used to keep all financial transactions secure.
Responsible gaming is one of l189's core principles. We believe gaming should be a form of entertainment, not a source of addiction. That's why we provide players with tools such as deposit limits, self-exclusion, and other responsible gaming options. To find out more, Responsible Gaming page read here.