L189 Privacy Policy – How We Protect Your Information

1 Introduction

L189 is a trusted online gaming platform in Bangladesh. When you use our services, you share certain personal information with us. This Privacy Policy explains what information we collect, why we collect it, where it is stored, and how we keep it secure.

By creating an account or using l189's services, you are deemed to have accepted this Privacy Policy. Please read it carefully before registering.

This policy applies to the l189.biz website, mobile app, and all our digital platforms. We may update this policy from time to time — the latest version will always be available on this page.

2 Information We Collect

L189 collects two types of information from you: what you voluntarily provide and what is collected automatically.

Information You Provide Directly:

• Name, Date of Birth & Gender
• Mobile Number & Email Address
• Home Address & District
• Payment details (Mobile Pay/Nagad/Rocket number)
• A copy of your NID or passport for identity verification
• Information provided when contacting our support team

Automatically Collected Information:

• IP Address & Device Information
• Browser Type & Operating System
• Time spent on site & pages visited
• Gaming Activity & Transaction History
• Login time, date & location

3 Use of Information

L189 uses your information only for specific and legitimate purposes. We never use your data unnecessarily.

• Account Management: To create, manage, and verify your account.
• Transaction Processing: To process deposits and withdrawals securely.
• Service Improvement: Analyzed to improve your experience.
• Security: To prevent fraud, money laundering, and account hacking.
• Contact: To send important updates, promotions, and support messages.
• Legal Obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To identify problem gambling patterns and provide assistance.

4 Data Sharing

L189 never sells your personal information to third parties. However, it may be shared with specific parties in limited circumstances:

• Payment Providers: Necessary information is shared with payment service providers such as Mobile Pay, Nagad, and Rocket to process transactions.
• Game Provider: Only gaming history-related data may be shared with third-party game software providers.
• Legal Authority: Information may be disclosed to comply with legal obligations arising from court orders or government investigations.
• Fraud Prevention Agencies: Information may be shared with relevant authorities to prevent money laundering or cybercrime.

5 Cookie Policy

Cookies are used on the l189 website and app to enhance your experience. Cookies are small data files stored in your browser.

You can block or delete cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some site features.

6 Data Protection

L189 uses industry-leading technology and practices to protect your data. Our security measures include:

• 256-bit SSL Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An added layer of security at login.
• Firewall & DDoS Protection: Servers are protected against cyber attacks.
• Regular Security Audits: An independent team of experts conducts regular system audits.
• Staff Training: Only authorized staff have access to limited data.
• Data Backup: Regular backups are performed to ensure no data is lost.

7 Data Retention Period

L189 does not retain your data longer than necessary. Different types of information are subject to different retention periods:

• Account Information: For the duration your account is active, and for 5 years after closure.
• Transaction Records: Up to 7 years where required by law.
• KYC Documents: 5 years after verification.
• Log Files & IP Records: Up to 90 days.
• Support Conversations: 2 years after the issue is resolved.

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be used to identify you.

8 Your Rights

You have certain important rights regarding your personal data that l189 respects:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that data processing be suspended under certain circumstances.
• Right to Data Portability: You can request your data in a portable, structured format.
• Right to Opt Out: You can opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We aim to respond within 30 days.

9 Minor Protection

L189 services are strictly for users aged 18 and above. We never knowingly collect information from minors.

If we are informed that a minor is using our platform, we will immediately close that account and delete all associated data.

If you believe your child has accidentally created an account, please contact us immediately at support@l189.biz.

10 Policy Changes

L189 may update this Privacy Policy as needed. How we notify you will depend on the nature of the changes:

• Minor Changes: The updated date on this page will be changed to reflect any revisions.
• Major Changes: You will be notified in advance via email or app notification.
• Major Changes: Your consent will be obtained before any new policy takes effect.

Continued use of l189 after any changes will be considered acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

Your privacy is a priority for us. If you have any concerns or complaints, let us know — we'll resolve them promptly and effectively.